Connection Troubleshooting
Solutions for common treadmill connection issues.
Treadmill Not Found in Scan
Problem
Your treadmill doesn't appear when scanning for devices.
Solutions
1. Check Treadmill Power - Ensure treadmill is plugged in and powered ON - Some treadmills don't advertise Bluetooth when off
2. Enable Treadmill Bluetooth - Check treadmill manual for Bluetooth enable procedure - Some treadmills have Bluetooth toggle in their settings - May require button combination on panel
3. Check phone Bluetooth - Open your device's Settings > Bluetooth - Toggle Bluetooth OFF then ON - Verify Bluetooth is enabled
4. Grant App Permissions - your device's Settings > Treadmill Assistant > Bluetooth - Toggle ON - App cannot scan without permission
5. Move Closer - Stand within 10 feet of treadmill - Remove obstacles between phone and treadmill - Metal and walls reduce Bluetooth range
6. Restart Treadmill - Power off treadmill completely - Wait 30 seconds - Power back on - Try scanning again
7. Restart App - Close Treadmill Assistant completely (swipe up in app switcher) - Reopen app - Attempt scan again
8. Restart phone - Hold power button → slide to power off - Wait 30 seconds - Power back on - May resolve Bluetooth stack issues
Connection Fails or Times Out
Problem
Treadmill appears in scan but connection fails.
Solutions
1. Ensure Treadmill is Idle - Treadmill should be powered on but not running - Stop any active workout - Let treadmill return to idle state
2. Forget and Reconnect - Don't use iOS Bluetooth settings to "forget" device - Instead: Close app completely - Reopen app and scan again - Select treadmill from fresh scan results
3. One Connection at a Time - Disconnect other Bluetooth devices temporarily - Some phones struggle with many Bluetooth connections - Try connecting with fewer active devices
4. Check for Interference - Move away from microwaves, Wi-Fi routers - Turn off other Bluetooth devices temporarily - Reduce electronic interference
5. Try Different Times - Bluetooth can be congested (e.g., busy gym) - Try early morning or late evening - May have better success with less interference
Connection Drops During Workout
Problem
Connected successfully but connection drops mid-workout.
Solutions
1. Stay Within Range - Keep phone within 10-15 feet of treadmill - Don't walk away during workout - Avoid placing phone on floor (further from treadmill BLE antenna)
2. Remove Obstacles - Don't place phone behind metal objects - Keep line of sight to treadmill when possible - Avoid burying phone under towels/clothes
3. Charge phone - Low battery affects Bluetooth performance - Keep phone charged above 20% - Consider plugging in during long workouts
4. Disable Battery Saver - Low Power Mode can affect Bluetooth - your device's Settings > Battery > Low Power Mode OFF - Try workout without power saving
5. Close Other Bluetooth Apps - Too many Bluetooth connections can cause drops - Close fitness trackers, audio apps - Reduce Bluetooth load
6. Treadmill Antenna Issues - Some treadmills have weak Bluetooth antennas - Try different phone placement - May need to keep phone very close
Auto-Connect Not Working
Problem
Auto-connect enabled but doesn't connect automatically.
Solutions
1. Verify Setting - Settings > BLE Connection - Ensure Auto-Connect to Last Device is ON
2. Treadmill Must Be On First - Power on treadmill BEFORE opening app - App searches for ~15 seconds then times out - If treadmill off, auto-connect fails
3. Wait for Timeout - Give auto-connect 10-15 seconds - Don't tap "Connect" immediately - Let it attempt connection first
4. Check Range - Auto-connect has shorter range than manual scan - Be closer to treadmill when opening app
5. Reconnect Manually Once - Disable auto-connect - Manually connect to treadmill - Re-enable auto-connect - Try again next time
Wrong Treadmill Connects
Problem
App connects to neighbor's or gym's treadmill instead of yours.
Solutions
1. Disable Auto-Connect - Settings > BLE Connection > Auto-Connect OFF - Manually select your treadmill each time
2. Power Off Other Treadmills - If at home, power off other treadmills - If at gym, select correct one from list
3. Use "Last Used" Sorting - Settings > BLE Connection > Sort Order > Last Used - Your treadmill appears first after initial connection
4. Remember Device Name - Note your treadmill's Bluetooth name (e.g., "FS-7B4AC5") - Always select same name from list
"Device Not Supported"
Problem
App says treadmill is not supported or incompatible.
Solutions
1. Check Compatibility - Treadmill Assistant requires FitShow or FTMS-compatible treadmills - Must support FTMS Bluetooth protocol - Check treadmill manual for FTMS or FitShow support
2. Update Treadmill Firmware - Some treadmills need firmware updates for Bluetooth - Check manufacturer's website - May add/fix Bluetooth support
3. Try FitShow App - Download official FitShow app - If FitShow app works, Treadmill Assistant should too - If FitShow doesn't work, treadmill may not be compatible
Multiple Devices in List
Problem
Many devices appear, hard to find treadmill.
Solutions
1. Look for "FS-" Prefix - Most FitShow treadmills start with "FS-" - Look for names like "FS-7B4AC5"
2. Use Signal Strength - With "Last Used" sorting, closer devices appear higher - Stand next to your treadmill - It should appear near top
3. Process of Elimination - Try connecting to likely candidates - Remember correct device name for next time
4. Power Off Other Treadmills - If multiple treadmills nearby, power off others temporarily - Scan with only your treadmill on - Note its name for future
Bluetooth Keeps Disconnecting
Problem
Connection unstable, disconnects every few minutes.
Solutions
1. phone Bluetooth Reset - your device's Settings > Bluetooth OFF - Wait 10 seconds - Bluetooth ON - Reconnect to treadmill
2. Network Settings Reset - Reset network settings on your device (clears Wi-Fi passwords and Bluetooth pairings) - On iOS: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings - On Android: Settings > System > Reset > Reset Wi-Fi, mobile & Bluetooth - May resolve persistent Bluetooth issues
3. Treadmill Bluetooth Reset - Consult treadmill manual - May have Bluetooth reset procedure - Often involves power cycle
4. Contact Support - If nothing works, may be hardware issue - Contact treadmill manufacturer - May need service/repair
Error Messages
"Bluetooth Permission Denied"
Solution: 1. your device's Settings > Treadmill Assistant 2. Toggle Bluetooth ON 3. Restart app
"Bluetooth Powered Off"
Solution: 1. your device's Settings > Bluetooth 2. Toggle Bluetooth ON 3. Return to app
"Connection Timeout"
Solution: - Treadmill took too long to respond - Try connecting again - May indicate treadmill Bluetooth issue
"Device Disconnected"
Solution: - Connection lost unexpectedly - Check range and interference - Reconnect to continue
Getting More Help
If problems persist:
- Check treadmill manual - Bluetooth troubleshooting section
- Contact treadmill manufacturer - May be hardware issue
- Update app - Bug fixes in newer versions
- Get in touch with us Via Discord - link on main website
Still having issues? Check the FAQ for more solutions.