Help & Support
Get help with Treadmill Assistant and connect with our community.
Getting Help
If you're having trouble with the app, here are your options:
1. Check the Documentation
Many common questions are answered in these guides:
- Getting Started - How to start workouts
- Connection Settings - Bluetooth connection help
- Treadmill Control - Control and safety modes
- Workout Programs - Using and creating programs
- Tips & Tricks - Get the most out of the app
2. Contact Us
Use this form to send us a message directly:
3. Join Our Community
For questions not covered in the docs, or to connect with other users:
Join Our Discord Community
We have an active Discord server where you can:
- Ask questions about using the app
- Report issues you've encountered
- Suggest features you'd like to see
- Share tips with other users
- Get help from the community and developers
What to Include When Asking for Help
To get the best help, include:
- What you were trying to do
- What happened instead
- Your treadmill model (if relevant)
- App version (Settings > About)
- Device model and OS version
Common Topics
Connection Issues
- Treadmill not found in scan
- Connection drops during workout
- Auto-connect not working
See Connection Settings for troubleshooting.
Control Issues
- Can't start treadmill from app
- Speed/incline controls not working
- Passive mode unexpected
See Treadmill Control for help.
Workout Issues
- Workout not saving
- Stats seem incorrect
- Program not executing properly
See Starting Workouts for guidance.
Heart Rate Issues
- HR monitor not connecting
- HR data not showing
- Zones not displaying
See Heart Rate Monitor for setup help.
Feature Requests
Have an idea for a new feature? We'd love to hear it!
The best place to suggest features is on our Discord server. Include:
- What feature you'd like
- Why it would be useful
- How you imagine it working
Popular feature requests often get prioritized for future updates.
Bug Reports
Found a bug? Help us fix it by reporting on Discord with:
- Steps to reproduce the issue
- What you expected to happen
- What actually happened
- Screenshots if helpful
- App version and device info
Privacy
For privacy-related questions, see our Privacy Policy.
Thank you for using Treadmill Assistant!